30 BEST Live Chat Software in 2021 [Free/Paid]

Live chat software are online customer service tools having help desk software, online chat, and web analytics. These tools help you to focus on the communication between business and customers. Many such applications offer a message filtering facility. It enables you to customize the chat windows the way you like.

Following is a handpicked list of Top Live Chat Software, with their popular features and website links. The list contains both open source (free) and commercial (paid) software.

1) Tawk.to

Tawk is a live chat support software that helps you to establish communication between business and customers. It is one of the best live chat software that enables you to reach customers directly to your mobile app and website. This tool can be integrated with Joomla, Magento, and WordPress based websites.

Features:

• Answer chat from your mobile device.
• Customize visitor widget that suite to your website.
• Localize messages in your language.
• It has a predefined shortcut that helps you to respond quickly.
• This application supports 27+ languages.
• You can filter out the message you like.
• A group message is possible.

Link: https://www.tawk.to/

2) ZenDesk Chat

ZenDesk Chat is a tool that can be used for live Chat with clients looking for any help and support. It is one of the best live chat software which offers a fast and easy way to help customers. You can use this tool to reach out to visitors in real-time.

Features:

• You can send target based messages, for example, sending messages to complete the purchase process.
• Provides pre-chat forms to ask visitors to add contact details.
• Supports chat ratings.
• You can send a screenshot and animated GIF in Chat.
• It is integrated with Artificial Intelligence.

Link: https://www.zendesk.com/chat/

3) BirdEye

BirdEye is a platform to connect with your customer through live Chat. This application helps you to convert website visitors into customers. This live chat software supports Facebook Messenger, Webchat, and text messages.

Features:

• You can engage your customer instantly.
• It allows you to text your customers even when you leave your website.
• It can respond automatically to client questions.
• You can customize chat icons, greeting messages, and colors.
• BirdEye provides a widget for each of your office locations.

Link: https://birdeye.com/

4) Helpshift

HelpShift is a digital channel that helps clients to communicate with a customer service representative in real-time. It offers a chat widget that can be easily added to your website.

Features:

• The chat boat ensures that your clients receive an immediate response.
• It supports third-party apps, including Google.
• This live chat support software helps customers to message using easy to use IVR (Interactive Voice Response).

Link: https://www.helpshift.com/

5) LiveChat

LiveChat is a tool that provides a complete customer service platform. It helps you to increase your sales. This application supports Facebook, Whatsapp, SMS, Apple Business Chat, and many more.

Features:

• Feature for chat ratings.
• Sharing of the file in chat.
• Transfer your chat to other people.
• This website live chat software provides rich greeting messages.
• You can check chat history.
• Customize the chat the way you like.
• You can filter out the chat so that you can view only the important information.

Link: https://www.livechat.com/

6) Sendinblue

Sendinblue is a program that helps you to connect your customers in real-time. It enables you to manage your customer using your current CRM. You can use this tool to set up the design, engagement, and delivery of transactional messages.

Features:

• You can launch Facebook add from the Sendinblue account.
• It enables you to build your custom landing pages.
• This tool helps you to automate your marketing messages.
• It provides detailed statistics of your mails.
• Sendinblue allows you to connect numerous plugins, like WordPress and Magento.
• Personalize the Chat the way you like.
• It can create a seamless experience for your site visitors.
• You can customize chat colors, business name, and logo.

Link: https://www.sendinblue.com/features/chat/

7) Intercom

Intercom is an application that helps you to connect your customer through live Chat. It is one of the best live chat software that enables you to convert visitors into business leads. This tool can supports GIFS and emoji symbols.

Features:

• You can share a screen with your customers.
• It enables you to customize Chat to match your brand.
• You can route any conversation to the right person.
• It offers in-depth information on the person you are chatting with.
• Intercom provides a report on response times and conversation volume.
• Helps the technical team to answer tough technical questions.

Link: https://www.intercom.com/

8) Nextiva

Nextiva is a tool that helps you to quickly answer customer questions using Chat. This tool provides a shortcut to commonly typed messages.

Features:

• It helps you to write typo-free messages.
• Automatically get feedback from your clients.
• All your communication and data can be managed centrally.
• You can track the interaction of a customer with your business.
• This tool provides a real-time view of your clients at an individual level.

Link: https://www.nextiva.com/products/live-chat-software.html

9) ChatBot

ChatBot is a tool that helps you to communicate with customers. It has ready to use templates that can be customized according to your vision. This program helps you to connect and supporting customers fast.

Features:

• You can validate the answer easily.
• Support Facebook Messenger.
• It offers easy to understand report of customer data.
• You can segment customers to create a personalized message.
• Collects the data about the customers.

Link: https://www.chatbot.com/

10) Freshchat

Freshcaller helps your customer to answer questions of customers through live Chat. You can connect with your client through varieties of messaging channels like Facebook Messenger, WhatsApp, Apple Business Chat, and more.

Features:

• It provides a flexible chat system.
• This live chat software for website offers multiple round routing engines for agents to transfer messages, notes to others.
• Set up a smooth message handling process.
• Monitor and manage the communication experience.
• It can create conversational flows that can increase your lead.
• Freshchat provides many API for smooth conversations.

Link: https://www.freshworks.com/live-chat-software/

11) Smartsupp

Smartapp is a program that helps you to communicate with your client in the most natural way. This application enables you to build a long term relationship with customers. It provides an overview of your website visitors.

Features:

• You can chat with your customer from an iPhone or Android phone.
• This tool provides detailed statistics of customer ratings.
• It automatically links data about clients to smartphones.
• You can integrate Chat with API.
• Easily integrate with the e-commerce website.
• It provides the sound as well as a visual notification whenever customers chat with you.
• Smartsupp has a fully functional dashboard that can be used in all browsers.

Link: https://www.smartsupp.com/

12) Drift Live Chat

Drift Live Chat is a tool that helps you to chat with your website visitors. It is one of the best live chat software which offers a routing facility to transfer a message to the right person. It provides a real-time chatting facility with ABM (Account-Based Marketing) account.

Features:

• This tool can send a welcome message to your customers.
• It can identify what buyers are searching for.
• You can route Chat to a different department of your organization.
• It provides chat to call the facility.
• Personalize the message
• Drift Live Chat helps you to identify the buyers you are chatting with.

Link: https://www.drift.com/product/live-chat/

13) Userlike

Userlike is a platform that offers a good way to communicate with customers. It provides a comfortable way for customers to reach you. This application enables you to generate leads naturally from chat conversations.

Features:

• Easily manage and track customer interactions.
• Supports video, URL preview, and more.
• Customers can jump to previous conversations.
• You can record your voice and send it to your customers.
• Supports Facebook Messenger, Whatsapp, and more.

Link: https://www.userlike.com/en/

14) WebsiteAlive

WebsiteAlive is a platform that enables your visitors to interact instantly. This tool allows you to customize logo colors and brand and without programming knowledge.

Features:

• It has a code snippet that can be easily put on any website to start chatting with customers.
• This application can collect email, username, and phone number of customers.
• You can create a popup that can automatically appear based on rules.
• WebsiteAlive provides a simple and intuitive interface.
• Visual notification for incoming message request.
• Supports Firefox, Chrome, Internet Explorer, and more.

Link: https://www.websitealive.com/

15) MyLiveChat

MyliveChat is a tool that can be added to any website for free. This application supports chatting with iPhone, iPad, or Android mobile Phones. It can be used to engage customers and generate more business leads.

Features:

• Supports unlimited Chat.
• You can share an image in chat Window.
• Chat is secured with 128 bit SSL.
• Supports personalized greetings.
• Customize the Chat button and company logo.
• It can be integrated on any website.
• MyLiveChat uses asynchronous loading of chat messages to manage the speed of the website.

Link: https://www.mylivechat.com/

16) Kayako

Kayako is a help desk application for personal as well as customer service. This tool helps you to support clients. It can be used on desktop, Android phone, or iPhone. The application enables you to support customers and engage your website visitors.

Features:

• You can easily embed this software into your website.
• It can be customized to fit your app or website.
• Helps you to answer customer faster.
• Conversations can be personalized.
• You can see customer activities like log page views, shopping history, orders, etc.
• It provides customer satisfaction ratings.
• Monitor the performance of your business team through customer feedback and reports.

Link: https://www.kayako.com/

17) Podium

Podium is a messaging tool. You can use it to answer customer questions and close the deal. It enables you to connect and collaborate with your team.

Features:

• Support for multi-channel communications.
• Messages can be sent to customers using instant messaging.
• Simplifies customer integration by making it easy for the clients to review.
• Communicate cate with customers via text.

Link: https://www.podium.com/

18) Genesys Engage

Genesys Engage is a software that helps you to start a conversation with your clients using live Chat. This application can be used to increase your online sales. It enables you to help customers in real-time and improve customer experience.

Features:

• It enables you to turn your site into two way communication.
• This application helps you to improve customer experience.
• You can view the customer profile.
• Uses HTTPS and TLS for security.

Link: https://www.genesys.com/en-sg/capabilities/live-chat-software

19) Olark

Olark is a software that helps you to communicate with customers effortlessly. You can use it to engage your clients, answer questions, and gather feedback from them. This tool allows you to store notes and transcripts in CRM.

Features:

• Automatically send special offers or suggestions to customers in the message.
• Track visits and page views while you chat with clients.
• Save transaction into a searchable database.
• Send Chat to the sales and support tool you are currently using.
• It provides a real-time dashboard to generate chat reports.
• Data summaries can gather in your inbox.
• Olark can be integrated with Google Analytics.

Link: https://www.olark.com/

20) LivePerson

LivePerson is a tool that offers messaging and AI. This app provides a variety of communication channels like Facebook Messenger, WhatsApp, Apple Business Chat, etc. The program gives easy to route, monitor, and manage conversations.

Features:

• You can personalize the chat invitation.
• Supports multiple languages.
• It quickly interacts with customers.
• This program provides a dashboard to manage the Chat.
• It offers a seamless experience of managing customers.

Link: https://www.liveperson.com/

21) Tidio Chat

Tidio Chat is a platform that offers a better way to connect with your client. This program helps you to reply to your potential customer quickly and effortlessly. It offers a wide range of chatbots and automation. You can use it to seamlessly connect with third-party apps like WordPress, Wix, MailChimp, Google Analytics, and more.

Features:

• It helps you to react to customer behaviors and increase your sales.
• Easily add this chat application to your website.
• It offers customization.
• You can use the mobile app to keep in touch with your customers.
• This tool enables you to see how your client interacts with you.

Link: https://www.tidio.com/

22) LiveAgent

LibeAgent is software for real-time conversations with customers. It provides chat solution to improve the rate of communication. This tool helps you to convert a website visitor into a business lead.

Features:

• It helps you to increase sales.
• The software enables you to become proactive.
• It can improve customer satisfaction.
• You can manage many customers at the same time.
• LibeAgent helps you to monitor the website.
• Provides real-time typing-view.
• Chat windows can be customized.
• It can be integrated into any website.

Link: https://www.liveagent.com/

23) Pure Chat

Pure Chat is a free live chat application. It provides an easy way to communicate visitors on your website. This software supports unlimited Chat. The tool has a dashboard to manage your Chat.

Features:

• It can be customizable.
• This tool supports iOS and Android devices.
• You can see the chat history.
• It allows you to transfer images and documents.
• Provides chat support.
• Pure Chat offers pre-chat information forms.
• It has built-in SSL security.
• You can get information about visitors and details of the location.

Link: https://purechat.com/

24) Chatra.io

Chatra.io is a tool that helps you to talk with your website visitors. This app can be added to any site. It enables you to communicate over Facebook and Email. You can use this program to monitor who is currently browsing your website in real-time.

Features:

• It helps you to boost sales.
• You can chat on the mobile app.
• It offers a multilingual chat widget.
• Conversation can be viewed in email.
• Provides basic visitor information like name, email, and phone number.
• It encrypts messages using SSL.
• Provides easy to use browser dashboard.
• It provides popup wit sound effects when anyone sends a message.

Link: https://chatra.com/

25) SnapEngage

SnapEngage is a conversation technology that helps you to transform your customer engagement. This program enables you to customize your workflow. It can automatically synch your ideas into a help desk or CRM.

Features:

• Integration with Facebook, Twitter, and WeChat.
• It is fully customizable.
• SnapEngage provides a breakdown chat report.
• Messages are encrypted using SSL.
• It can prevent a breach of data.
• Transfer data securely through Chat.
• You can see the customer rate for a particular service.

Link: https://snapengage.com/

26) Helpcrunch

Helpcrunch is a customer communication platform. It provides a customizable live chat solution. The tool enables you to exchange files with visitors in Chat.

Features:

• It provides pre-chat forms to collect user information.
• Gives alert in a popup when someone writes a message.
• It helps you to process customer requests faster.
• Customize it to suit your site.
• This application has built-in responses.
• Automatically send chat ratings to visitors.
• You can see visitors live profile.
• Localize this widget and message for the users coming to various countries.

Link: https://helpcrunch.com/

27) Chaport

Chaport is a chat widget that enables you to talk with your website visitors. It makes your communication with customers easy. You can use this program to talk with your site visitors in real-time via Chat and solve their issues and boost sales.

Features:

• Share files to visitors in Chat.
• Replies can be saved.
• Provides visitor information, including name, location, contact details, and more.
• Visitors can automatically see widgets in the native language.
• Support group chats.
• Send an automatic invitation to website visitors.
• Customize color, text, and photo.
• It is mobile friendly.
• You can receive a message when you are offline.

Link: https://www.chaport.com/

28) Formilla

Formilla is a tool that provides the most efficient way to communicate with your clients. It provides real-time support combined with artificial intelligence. This app supports the customization of chat colors and themes.

Features:

• Monitor visitors in real time.
• Automatically display custom messages to website visitors.
• You can target visitors by country and by language.
• Communicate with your customer anywhere, anytime using apps for Android and iPhone.
• Personalize your Chat.
• It has shortcuts to access the replies which are already saved.
• Formilla supports group chat.
• Integration with more than 500 applications.

Link: https://www.formilla.com/

FAQ

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