SAP CRM Product Master: Hierarchy, Categories, Set Types & Attributes

Details: Last Updated: 25 December 2020

Concept of CRM product master

SAP CRM provides product master for the management of products part of different business processes in your organization
In terms of SAP CRM, Products are goods that are the object of your company's business activities. Products can be tangible, such as a PC, or intangible, such as services like PC maintenance
SAP CRM Product master can be used to maintain and retrieve all information on the products that your organization purchases or sells

In this, highest level category is maintained as "High Tech" and "Set 1" is assigned as a Set Type
Next level categories will inherit this Set Type (Set 1) and can also have its own Set Types assigned for additional data
Products can be assigned to any of these Categories. Products assigned to a Category get attributes from the available Set Types, i.e. Set Types of current Category and its higher level categories
Thus in abovefigure , following will be the Set Types available for Product "Standard PC":
- Set 1
- Set 3
- Set 5

Products in Web UI

Product Master in SAP CRM is integrated with the CRM Web UI. Thus, depending upon the role used to log in to the CRM application a user can perform creation, modification and deletion for Product Master within CRM Web UI
Following figure shows the Search page for the Products
- There is a separate assignment block to maintain the categories relevant for the product:
- Also there are generic assignment blocks like attachment available for product

We can also maintain categories and hierarchies within the CRM Web UI:

Hierarchy Details:
- In this assignment block header detail related to the hierarchy is maintained
Categories:
- Categories assigned to the Hierarchy can be seen in this Assignment Block
- This is maintained in a tree structure as we have seen in the previous section
- For each type assigned we can define the Product Type
- Also we can maintain Object Family for each category
  - An object is a globally unique object that an organization can sell or provides services for
  - It can be tangible or intangible object
  - Object family is another criteria to group product
Assigned Set Types:
- In this assignment block, Set Types can be assigned
- Set Types from the above level category are inherited automatically
- Inherited Set Types are disabled in this assignment block

For selected Category for example "Desktop" in above screenshot, there are further assignment blocks in the Hierarchy Overview page as shown below Also we can maintain Relationship Types for the selected Category:
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